-: Exchange and return policy
Replacement and return policy:
- We hope that you liked what you ordered, and if the product did not satisfy you, we have provided you with appropriate and easy return and exchange methods
very
- Return and exchange within 14 days from the date of receiving your order
- Return and exchange within 30 days for damaged products or those with manufacturing defects or non-conformity
- In the event of a return due to damage, manufacturing defects, or the product not matching the description mentioned
- The value of the product is refunded in addition to delivery and shipping fees
- There is no refund or exchange for the following products for all categories (underwear - swimming clothes - socks - cosmetics -
personal care products - accessories - watches - glasses - belts - perfumes)
- When returning, it must be taken into account that the products are as they are in the case of receiving and returning them unused and in their original condition.
With its accessories, and that its original packaging be intact, such as shoes and others
- Returns that are soiled, washed, or that the customer has worn and ironed will not be accepted, and they will be returned to the customer and the amount will not be refunded.
- Returns that do not comply with the site's return policy will not be accepted and will be returned to the customer and the amount will not be refunded
The customer will bear the shipping cost to return the order to him again
- You cannot open and review your order upon receipt immediately with the representative of the shipping company, but if you encounter a problem and wish to return
order, please follow our return policy
- There is no return or exchange for products that fall within (surprise offers and promotions - discounts - free gifts -
annual offers (
- Choosing a suitable return reason may help us to improve the level of the site and the products offered
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For refunds:
- The refund request is reviewed within 5 days after the recalled product arrives at our warehouse and is checked and the amount is refunded to you
The same method of payment when purchasing
Payment upon receipt:
- You can refund the amount to your wallet in your account on the site within 24 hours
An hour and you can buy through the wallet with ease again
- You can recover the amount by bank transfer to your account without deducting any additional expenses, and you will be asked to provide us with details
Account Your bank account (full name - bank and branch name - international bank account number + IBAN)
amount within days
- You can recover the amount through the electronic communication wallets, and you will be asked for a number on which there is an electronic wallet (Vodafone).
Cash - Etisalat Cash - Orange Cash - We Cash) and the amount will be received within 7 days
- Please note that the transfer fee on the e-wallet will be deducted from the total refund amount according to the amount value
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Wallet payment:
- The amount is refunded to your wallet on your account on our website, and you can review the wallet balance to confirm the balance within 24 hours
hour
Gift card payment:
- The amount will be refunded to your gift card and you can check the balance of the gift card to check the balance within 24 hours
Payment by bank card:-
(Via - Master card - Debit)
- You can refund the amount to your wallet in your account on the site within 24 hours, and you can purchase through the wallet with all your money
ease
- You can recover the amount on the same card within 7-14 days, according to the policy of the Central Bank of Egypt
Payment from Valeo:
Follow the return policy with the company
Payment from Primod:
Return policy applies with the company
Payment of sympol:
Return policy applies with the company
Payment from electronic wallets:
Return policy applies with the company